Refund policy

At From Ruby To You, many of our items are personalized and made especially for each customer. For this reason, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations once an order has been placed. Please carefully review all product details, personalization information, sizes, colors, and shipping information before completing your purchase.

Damages and issues

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and work to provide an appropriate resolution when applicable.

Thank you for supporting From Ruby To You and allowing us to create meaningful, personalized products for your special occasions.